for

• Product pricing 
• Delivery lead time, shipping cost. 

• for advise on how a product operates, specifications, recommended battery types etc.
• Product does not operate as expected - Please describe the problem / unexpected condition as complete as you can (e.g. step by step product reaction & LED indication, what vehicle/battery the product is hooked up to, prior battery condition, what you expected to achieve).

• Product warranty / missing parts.
  We offer the manufacturer's warranty.
  Please ensure you have the following information at hand:
  a) Proof of purchase / email confirmation / shipping receipt
  b) short description of problem / symptoms
  Then contact us by phone, fax or email. 
  
  
• Out of warranty repairs.
  Contact us by phone, fax or email to determine the best course of action & estimated cost of repair. Your location will determine where the product may be repaired.